Job Summary:

The primary function of the Front End Supervisor is to provide overall day-to-day operational functionality of the department in support and in the absence of the Front End Manager; to ensure proper cash handling and loss performance by executing department protocol and company policies and procedures; to provide superior customer service; to ensure adequate receiving and stocking of Front End items and to meet objectives for sales, inventory turns, labour, merchandising.

Responsibilities:

• Responsible for staff supervision and evaluation, delegation, and efficiencies within the department, at the direction of the department manager
• May participate in the hiring, interviewing and training of new employees as well as taking on a disciplinary role, as per Big Carrot policy, at the discretion of the Department and Store Manager
• Ensures proper product merchandising and inventory ordering is completed at the direction of the department manager.
• Ensures the cash front is staffed: opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.
• Assists and oversees the general maintenance and appearance of the store/cash front ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required.
• Assists the cashiers on the tills when there is a high volume of customers
• Resolves customer complaints ensuring exceptional customer service.
• Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience
• Ensures all Front End equipment is running safely and efficiently; notifies the store management of any equipment malfunctions.
• Makes observations and documents day-to-day running of the department and confers with Department Manager on a regular basis regarding the state of the department.
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act.
• Keyholder/ Manager on Duty responsibilities when necessary
• Any other job related duties required by Front End Manager.

Skills, Knowledge and Experience:

• Organized, consistently follows through on commitments, able to handle multiple demands.
• Ability to assist in the forecasting of sales and trends, and the budgeting of a retail department.
• Ability to analyze and interpret data as it relates to product placement and sales an asset.
• Customer service oriented attitude, leads by example.
• 2 Year Diploma in management or related education and/or 1+ years in supervisory position in the health food industry an asset.
• A background in holistic nutrition an asset.
• Must be available evenings and weekends.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time, Permanent

Hourly Rate: $17.50 per hour

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Job Summary:

Butchers cut, trim, or prepare meats (fish, chicken, pork, beef, etc) according to the sizes preferred by the consumers using knives, butcher's cutlery and powered equipment such as grinders and bandsaws.

Responsibilities:

• Provides outstanding customer service and maintains a positive work environment.
• Processing various meats and fish into preferred and department standard portions, sausages and burgers; operate butcher's cutlery and powered equipment like grinders, band saw, mincer, etc.
• Maintains clean and orderly work space, following health and safety, food safety, and organic certification protocols
• Properly wraps, scales and labels product
• Monitor the stock for buying and ordering, attending to product displays and customer needs
• Adheres to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
• Any other job-related tasks as required by the Meat Facility Department Manager.

Skills, Knowledge and Experience:

• High school diploma required.
• Minimum of 2 years of meat cutting experience; knowledge of “all natural” meat programs an asset
• Must have strong interpersonal and communication skills, both written and verbal, are essential
• Ability to provide and receive constructive feedback; able to follow direction
• Strong orientation to detail; strong analytical skills
• Ability to work varied hours/days as business dictates
• Strong customer service orientation
• Appropriate food handler’s certificate/card
• Must wear CSA-approved steel toed shoes while on duty.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot..

Job Type: Part-time, Temporary

Contract length: 3 months

Hourly Rate: $20.25 per hour

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Job Summary:

Food Services and Food Assembly Staff are responsible for providing friendly and efficient customer service by portioning, slicing, assembling, wrapping, weighing, and labelling prepared foods. Staff are also required to assist with department cleaning and food prep as needed.

Responsibilities:

• Provide excellent customer service while efficiently serving and assembling food orders.
• Assist in portioning, packaging, and labeling prepared food items.
• In order to adhere to food health and safety standards, maintain a clean and safe work area.
• Follows all designated departmental methods and policies and procedures including, but not limited to, safe food handling and organic compliance standards for food preparation, storage, serving and clean-up.
• Performs all other job-related duties as assigned by Food Service Managers and Supervisors.
• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.

Skills, Knowledge and Experience:

• 1 year experience with food prep and food service.
• Ability to understand and carry out oral and written instructions
• Strong interpersonal skills
• Multi-task during periods of high customer volumes
• Must be available evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time, Permanent

Hourly Rate: $16.55 per hour

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Job Summary:

The primary function of the Marketing Manager is to provide overall operational direction for the Marketing Department.

Responsibilities:

• Responsible for the development and management of a strategic marketing business plans and annual budgets
• Responsible for the development and implementation of a comprehensive and creative marketing campaign supporting branding themes, and bringing customers awareness of The Big Carrot's foundational pillars; managing the reporting and measurement of campaign results and opportunities
• Manages the development and production of all marketing materials from bags, company attire, signage of all types, standards, pamphlets, and promotional materials.
• Manages the evaluation and exploration of new marketing ideas, concepts, and partners/cross promotions building new opportunities, database growth, opportunities and brand awareness.
• Responsible for departmental staff recruitment and dismissals, departmental training, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling as per store policy and procedures and applicable laws
• Creates a positive environment amongst department employees; motivates staff to take responsibility and to make decisions based on experience; ensures all pertinent information is shared with staff in a timely and appropriate manner
• Collaboration with external suppliers to source quotes, and ensure accurate and timely production of deliverables from agencies, graphic designers, editors, talent, printers and designers
• Perform any other job-related and/or managerial tasks at the discretion of the Operations Manager

Skills, Knowledge and Experience:

• 2-4 years of relevant marketing and advertising experience
• College level Diploma in Marketing and Advertising is preferred
• Retail marketing experience an asset
• Demonstrate extensive knowledge of Microsoft Office, and Adobe Photoshop.
• Have outstanding branding, messaging, media relations, social and content marketing skills

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Salary: $56,500.00-$60,000.00 per year

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Job Summary:

The primary function of the Produce & Bulk Manager is to provide overall operational direction and profitability for both the Produce & Bulk Departments.  The Produce & Bulk Manager will be responsible for the development and meeting of annual objectives in budgeting, sales, inventory management, staff development and management and policy compliance of the Produce & Bulk Department, in order to maximize profit and loss performance. Customer service is a big component of this position. The Produce & Bulk Manager is accountable for enforcing all policies and procedures to ensure excellent customer service is provided and to grow the profitability of the department.

Responsibilities:

• Responsible for staff recruitment and dismissals, departmental trainings, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling as per store policy and procedures and applicable laws.
• Creates a positive environment amongst department employees; motivates staff to take responsibility and to make decisions based on experience; ensures all pertinent information is shared with staff in a timely and appropriate manner
• Responsible for departmental financial analysis, annual sales and labour cost forecasting, sales targets, budgeting and inventory flow and management.
• Maintains departmental profitability, keeping track of monthly sales and labour costs and adjustments
• Ensures all Health and Safety protocols are followed and all produce department equipment are functioning properly; notifies the Operations Team of equipment malfunction.
• Ensures Organic Compliance and all other standards-related store policies and procedures are followed diligently; communicates effectively with Standards Coordinator regarding all pertinent issues within the department
• Attends managers’ meetings, regularly confers with store management on a regular basis regarding the state of the department
• Responsible for departmental customer complaints and solving customer conflicts when applicable, offering prompt and polite customer service to all customers (by phone, email or in person)
• Perform any other job-related and/or managerial tasks at the discretion of the Store Manager or General Manager
• Run the operations of the department including leading staff through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
• Oversees the general maintenance and appearance of the department by ensuring a safe and pleasing environment for both customers and staff; request store maintenance when required.
• Leads the interact with brokers and suppliers to order basic merchandise where applicable for the department.
• Executes sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.
• Assist on the sales floor when needed. Provides leadership and development for staff by communicating scheduling opportunities, providing regular performance feedback, and demonstrating recognition, appreciation, praise, and respectfully.
• Oversees scheduled hours and ensures that essential services of the department are always available; coordinates breaks, addresses daily needs of department; monitors shift responsibilities according to departments procedure manual.
• Takes the lead with staff orientation, training, coaching, and disciplinary actions of new and existing staff.
• This position involves managing tasks and supervising staff in accordance with Big Carrot policies, practices, and procedures and applicable laws. Responsibilities can include interviewing, hiring, training, directing, rewarding, and disciplining staff; appraising staff performance; and resolving complaints.

Merchandising and Marketing Responsibilities:

• Liaison between the Marketing and Advertising team, PR and the Standards Coordinator.

Purchasing Responsibilities:

• Negotiates with suppliers for favorable prices, terms, quality and delivery of all commodity produce items; maintain positive vendor relations; evaluate vendors and investigate and recommend new sources of supply. Maintain a working knowledge of vendors, products, market availability, and delivery schedules. Perform regular market analysis and regular price comparisons with competitors.
• Implement, update and evaluate the department’s pricing strategy in a manner that is consistent with the budgetary objectives and company wide pricing strategy.
• Perform active category management, strategically take advantage of special deals promotional opportunities offered by suppliers, brokers, and vendors. Ensure adequate and timely supply of promoted product.
• Weekly pricing for all TBC Produce Departments; weekly margin management to ensure to meet company margin goals; entering products into POS; resolve pricing and invoicing errors when necessary, keeping Accounts Payable informed of any errors and/or modifications.
• Work with Merchandising and Marketing Team to ensure appropriate marketing materials for planned promotions and coordinate all department demos.
• Work with Produce Managers on their department’s inventory management; provide technology and spreadsheet support for departments.
• Oversee all equipment/supplies research and buying for both locations
• Working with managers of Food Services / Juice Bar for purchasing of produce
• Attend all Purchasing, Manager, Marketing, weekly produce check-in meetings.
• Ensure all Health and Safety protocols, operational store policies and procedures, Organic compliance procedures, and statutory standards and regulations regarding food safety are followed.

Skills, Knowledge and Experience:

• Relative management college level diploma
• 2-4 years of relevant retail management experience in a grocery setting
• 2-4 years of retail buying experience
• Has the experience and ability to read and understand financial statements
• 1 – 2 years experience in retail and/ or related management experience, relevant department experience is an asset.
• Previous experience in organic and Non-GMO foods and products is a plus.
• Exceptional customer service skills with a talent for building customer loyalty.
• Strong leadership and organizational skills.
• Ability to effectively communicate/listen.
• Computer skills (PC Applications; Outlook/E-mail, Excel).

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: From $56,500.00 per year

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